Notice Specialist

Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world?s business heroes?from single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Be Sage, build on.
EOE AA/M/F/Vet/Disability
Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster: http://1sa.ge/EjaS30kzhpR
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website to apply for a position, please contact us at careers@sage.com We evaluate requests for reasonable accommodation on a case-by-case basis.Responsible for resolving and responding to tax notices and amended return requests while providing a high level of Customer Service to both the ROCs and the customer base.Essential Responsibilities:
Log tax notices that come in via mail and ROC?s
Research notices and respond to tax agencies
Update tracking of notices in SPR applications
Notify customer of notice resolution
Amend tax returns as needed to resolve notice
Research and respond to ROC, agency and customer requests
Prepare and file amended return requests submitted by ROC?s
Update tracking of amended return requests in case system
Update tax filing systems with change requests submitted through SPR applications
Qualifications and Requirements:
High School diploma or equivalent; Associate?s Degree preferred
2+ years? experience of customer service and problem resolution
Payroll taxation knowledge and FPC training preferred
Detailed knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook

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