Customer Care Representative I - NA

Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world's business heroes-from single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Be Sage, build on.
EOE AA/M/F/Vet/Disability
Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster: http://1sa.ge/EjaS30kzhpR
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website to apply for a position, please contact us at careers@sage.com We evaluate requests for reasonable accommodation on a case-by-case basis.Sage is seeking a Customer Care Representative that will be responsible for generating and maintaining maintenance revenue in a defined territory. The Customer Care Rep will be engaging with existing Sage customers with expiring maintenance and support plans to secure their renewals of these plans and/or up sell to better plans. Provide pricing, issue sales quotes, process orders and answer any questions regarding all plans and pricing. Expected to meet and exceed assigned sales goals and objectives.Essential Functions:
Contacts customers with expiring/expired maintenance and support plans to secure the customer's renewal of these plans. Provides pricing, processes orders and answers any questions regarding the plans. If unable to contact the customer directly, business partner (if applicable) may be engaged for assistance.
Utilize customer relationship management tools to track and maintain accurate records of all activities, target close dates, sales potential and close probabilities.
Maintain and update customer records in the CRM system.
Maintain 100%+ of monthly sales quota and meet all key performance indicator objectives.
Maintain an assigned amount of daily talk time and a minimum number of calls.
Works to coordinate internal resources as necessary to help close opportunities and ensure satisfaction with customers.
Work in a team environment and maintain the high level of professionalism expected of the position
College degree is preferred.
Protect company proprietary and confidential information
Other duties as assigned
Qualifications and Requirements:
A minimum of 2 years customer service experience required, and 2 years of sales experience preferred.
Professional telephone manner.
Ability to work well with supervisors, peers, subordinates, and administrative personnel to accomplish sales targets.
Ability to multi-task in an efficient and professional manner
Ability to work with minimal supervision.
Strong oral and written communication skills and detail orientation
Working knowledge of Microsoft Windows software applications (Word, Outlook, and Excel)
SAP experience preferred

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