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Client Engagement Associate, Public Sector (EMEA)

Who we are:
We are Dataminr, the world's real-time information discovery company that turns information chaos into opportunity using groundbreaking AI and machine learning technology. Our ability to find and deliver information faster than any traditional source has completely revolutionized how critical, relevant and actionable information reaches the news, finance, public sector, corporate security and communications industries.
Headquartered in New York City with over 400 employees, Dataminr has raised over $570 million from leading venture and growth technology investors. Along the way, we've been referred to as the "super tool of journalists and hedge funds" while also receiving numerous awards and accolades from our clients, including being named to CNBC's Disruptor 50 list in 2014 and 2016, and the Forbes Cloud 100 in 2017 and 2018.
Working at Dataminr means you'll be a part of a challenging and dynamic environment where everyone feels that they have the freedom to be innovative, impactful and influential. Our culture promotes team interaction, work-life balance and the sharing of information and ideas because it empowers us to do our best work and have fun.
Who you are:
You're a highly motivated and self-starting individual who has the ability to assist on engagements with our public sector clients to help tackle their most difficult data challenges. On a daily basis, our Client Engagement team (1) interfaces directly with Dataminr's Public Sector clients; (2) works closely with these clients to identify their most difficult challenges and leverages the Dataminr platform to solve them; (3) quickly monitors and analyzes our data feeds and signals concerning public safety and national security issues; and (4) keeps up-to-date on key developments in the public safety and national security spaces, and assesses the security impact of real-time Dataminr signals.
Responsibilities:
Be an expert on Dataminr's platform; deeply understand publicly available information and social media analytics
Demonstrate platform capabilities to audiences ranging from senior public sector officials to the individual user level; support business development efforts across the EMEA public sector territory
Identify new potential use cases and opportunities; drive business development across the EMEA public sector space
Learn client mission sets and operational processes; integrate Dataminr into clients' workflow and recommend best practices
Train and support new users on-site or virtually through video teleconference
Gather client feedback and clearly articulate client product recommendations for Dataminr product development with the engineering and product teams
Forecast potential client use-cases and provide immediate support or remediation
Manage multiple clients and accounts in various geographic regions
Attend various industry events, tradeshows and focused symposiums to increase brand awareness
Desired Skills & Experience:
Bachelor's degree in a related field
2 to 3 years of experience supporting public sector agencies
Knowledge of publicly available information and social media analysis efforts of public sector organizations, including but not limited to defense, law enforcement or emergency management
Sales and/or software deployment experience
Self-motivated and an ability to handle multiple competing priorities in a fast-paced environment
Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
Outstanding communication and presentation skills
High level of accountability and the ability to execute on multiple competing priorities in a fast-paced environment
Must be willing and able to travel (domestically and internationally) as needed (approx. 25%)
Our offering of competitive benefits and perks include:
Company paid benefits for employees and their dependents, such as medical, dental, vision, disability and life
Generous leave
Professional development fund
Daily catered lunch and snack area with refrigerated beverages
Bi-monthly company outings
Dataminr Yoga
Discounted Gym Membership
?and this is just to name a few!
Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

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